Federal Regulations require Texas Christian University to provide to prospective and enrolled students contact information for filing complaints with the state agency handling such matters in any state where TCU students are receiving distance education instruction. Please contact the appropriate person or department here at TCU as your first step---most complaints can be quickly and fairly resolved in that manner. Listed below is contact information for the complaint process in the various states.
State/Territories
Alabama
Elizabeth C. French
Director, Office of Institutional Effectiveness and Planning
334-242-2179
elizabeth.french@ache.alabama.gov
Agency Website
Alabama Commission on Higher Education
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Alaska
Jo Anne Hayden
Program Coordinator, Institutional Authorization
907-465-6741
EED.ACPE-IA@alaska.gov
Alaska Commission on Postsecondary Education
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Arizona
Teri Stanfill; Keith Blanchard
Executive Director; Deputy Executive Director
602-542-2399; 602-542-5769
Teri.stanfill@azppse.gov; keith.blanchard@azppse.gov
Arizona State Board for Private Postsecondary Education
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Arkansas
Zanette Douglas
Coordinator of Institutional Certification
501-371-2012
Zanette.Douglas@adhe.edu
Arkansas Higher Education Coordinating Board (AHECB)
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California
Joanne Wenzel
Deputy Bureau Chief
916-431-6905
Joanne.Wenzel@dca.ca.gov
California Bureau for Private Postsecondary Education
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Colorado
Heather DeLange; Jim Parker
Administrator of the Degree Authorization Act; Director for the Division of Private Occupational Schools
303-866-2723 (both)
heather.delange@dhe.state.co.us; jim.parker@dhe.state.co.us;
Colorado Department of Higher Education
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Connecticut
Amy Hughes
Office of Academic Affairs
860-947-1822
ahughes@ctdhe.org
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Delaware
Wayne Barton
Director
302-735-4120
wbarton@DOE.K12.DE.US
Delaware Department of Education
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District of Columbia
Marilyn Thornton
Program Specialist
Education Licensure Commission
202-727-6436
thornton@bspwa.org
For complaint process see section 2115 of regulations at:
District of Columbia Education Licensure Commission
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Florida
Susan Hood
Operations and Management Consultant Manager
850-245-3200
Susan.Hood@fldoe.org
Florida Department of Education
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Georgia
William Creews
Executive Director
770-414-3300
billc@npec.state.ga.us
Georgia Nonpublic PostsecondaryEducation Commission
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Hawaii
Hawaii Department of Commerce and Consumer Affairs
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Idaho
Harv Lyter
State Coordinator for Private Colleges and Proprietary Schools
208-332-1587
harv.lyter@osbe.idaho.gov
Idaho Postsecondary and Proprietary Schools
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Illinois
G.W. Reid
Executive Director
217-782-2551
info@ibhe.org
Illinois Board of Higher Education
This link requests complaints be directed back to the institution
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Indiana
Indiana Public Institutions only
Indiana Commission for Higher Education
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Iowa
Carolyn Small
Postsecondary Registration Administrator
515-725-3413
carolyn.small@iowa.gov
Iowa Postsecondary Registration
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Kansas
Andy Thompkins
President/CEO
No phone listed
http://www.kansasregents-org/staff
Kansas Regents
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Kentucky
Sarah Levy
Senior Associate, Academic Affairs
502-573-1555
sarah.levy@ky.gov
Kentucky Council on Postsecondary Education
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Louisiana
Only Louisiana institutions
Louisiana Board of Regents
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Maine
Georgette Valliere
Commissioner’s Assistant
207-624-6605
Maine Office of the Commissioners
Maine Department of Education
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Maryland
Sue A. Blanshan
Director of Academic Affairs
410-260-4533
sblansha@mhec.state.md.us
Maryland Higher Education Commission
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Massachusetts
Claudia R. Bell
Academic Program and Policy Specialist
617-994-6913
cbell@bhe.mass.edu
Massachusets Department of Higher Education
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Michigan
Michael Beamish
Department Specialist
517-241-6806
BeamishM@michigan.gov
Michigan Department of Licensing and Regulatory Affairs
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Minnesota
Brian Geraghty; George Roedler, Jr.
No title
651-259-3976; 651-259-3975
brian.geraghty@state.mn.us; george.roedler@state.mn.us
Minnesota Office of Higher Education
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Mississippi
Menia Dykes
Coordinator of Academic Affairs and Nursing Education
601-432-6372
mdykes@ihl.state.ms.us
Mississippi Commission on College Accreditation
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Missouri
Leroy Wade – Assistant Commissioner for Financial Assistance, Outreach, and Proprietary Certification;
Rusty Monhollon - (for non-Missouri public institutions) Interim Assistant Commissioner for Academic Affairs
573-751-2361; 573-751-5221
Leroy.Wade@dhe.mo.gov; rusty.monholland@dhe.mo.gov
[top]
Montana
Thomas H. Gibson
Director, e-Learning Business Development
406-444-0311
tgibson@montana.edu
Montana Board of Regents
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Nebraska
Kathleen Fimple
Academic Programs Officer
402-471-2030
kathleen.fimple@nebraska.gov
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Nevada
David Perlman
Administrator
702-486-7330
dperlman@cpe.state.nv.us
Nevada Commission on Postsecondary - Complaints
Complaints regarding non‐compliance with agency New Hampshire Code of Administrative Rules. Made to Executive Director of the Commission.
Nevada Higher Education Commission
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New Hampshire
Kathryn G. Dodge
Executive Director
603-271-2555, Ext. 350 (Assistant, Patricia Edes, Ext. 351)
Kdodge@pec.state.nh.us
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New Jersey
Position Vacant
Director of Academic Affairs
609-292-2955
nj_che@che.state.nj.us
New Jersey Commission on Higher Education
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New Mexico
Stephanie Ellis
Private and Proprietary Schools Administrator
505-476-8442
stephanie.ellis@state.nm.us
New Mexico Higher Education Department
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New York
No Name given
Coordinator
518-474-1551
ocueinfo@mail.nysed.gov
New York Office of College and University Evaluation - Complaint
General link to Higher Ed in NY
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North Carolina
Maggie Ryan
Assistant Director of Licensure and Workforce Studies
919-962-4558
mryan@northcarolina.edu
If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office: Post‐Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515‐2688, telephone (919) 962‐4558. The student may contact UNC General Administration for further details.
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North Dakota
Debra Huber
Administrator
701-328-2678
dehuber@nd.gov
North Dakota Department of Career and Technical Education
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Ohio
Shane DeGarmo
Director, Program Approval
614-387-1215
sdegarmo@regents.state.oh.us
[top]
Oklahoma
Gina Wekke
Vice Chancellor for Academic Affairs
405-225-9142
gwekke@osrhe.edu
Oklahoma State Regents for Higher Education
[top]
Oregon
Alan Contreras
Administrator
541-687-7478
alan.L.contreras@state.or.us
Oregon Student Assistance Commission Office of Degree Authorization
[top]
Pennsylvania
Carol M. D. Gisselquist
Higher Education Associate
717-787-4448
cgisselqui@state.pa.us
Pennsylvania Division of Higher Education
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Puerto Rico
David Baez, Executive Director
787-641-7100
vda_baez@ces.gobierno.pr
Puerto Rico Council on Higher Education
The Puerto Rico Council on Higher Education is the licensing authority for higher education institutions, public and private, that operates and confers degrees within the jurisdiction of the Commonwealth of Puerto Rico.
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Rhode Island
Deanna Velletri
Executive Assistant
401-456-6010
dvelletri@ribghe.org
Rhode Island Board of Governors of Higher Education
[top]
South Carolina
Renea Eshleman
Program Manager, Non-Public Postsecondary Institution Licensing
803-737-2281
reshleman@che.sc.gov
South Carolina Commission on Higher Education
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South Dakota
Board of Regents
605-773-3455
info@sdbor.edu
South Dakota Board of Regents
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Tennessee
Stephanie Bellard Chase
Assistant Executive Director for Postsecondary School Authorization
615-741-5293
Stephanie.Bellard@tn.gov
Tennessee Higher Education Commission
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Texas
Van Davis
Deputy Assistant Commissioner
512-427-6223
van.davis@thecb.state.tx.us
Texas Higher Education Coordinating Board
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Utah
Marla Winegar
Administrator
801-530-6601
consumerprotection@utah.gov
Utah Division of Consumer Protection
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Vermont
Cathy Hilgendorf
Postsecondary Approval Coordinator
802-828-5402
Cathy.hilgendorf@state.vt.us
Vermont State Board of Education
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Virginia
Linda Woodley
Director for Private and Out-of-State Postsecondary Education
804-371-2938
LindaWoodley@schev.edu
Virginia State Council of Higher Education - Complaints
[top]
Washington
Degree Authorization Staff
360-753-7869
DAinfo@hecb.wa.gov
Washington Higher Education Coordinating Board
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West Virginia
Mark Stotler
Assistant Director of Academic Affairs
304-558-0262
STOTLER@hepc.wvnet.edu
West Virginia Higher Education Policy Commission
[top]
Wisconsin
David C. Dies
Executive Director
608-267-7733
david.dies@eab.state.wi.us
Wisconsin Educational Approval Board
[top]
Wyoming
Samantha Mills
Education Program Consultant
307-777-5712
smills@educ.state.wy.us
Wyoming Department of Education - Private School Licensing
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American Samoa
Board of Higher Education
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Federated States of Micronesia
Department of Education
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Guam
Board of Regents
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Republic of the Marshall Islands
Scholarship Grant and Loan Board
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The Commonwealth of the Northern Mariana Islands
Rita A. Sablan
Commissioner of Education
Commonwealth of the Northern Mariana Islands
Public School System
rita.sablan@cnmipss.org
[top]
Republic of Palau
Bureau of Education
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